Notification of DNS Changes (Scheduled)
  • Priority - Low
  • Affecting System - DNS Cluster
  • We are writing to advise you of changes to our DNS/Nameservers - effecting all Web Hosting and Reseller Hosting customers who are using our default nameservers or custom nameservers based on our IP addresses.

    Our legacy nameservers are being retired and will longer resolve from 15th March 2020:

    • leo.liveboxserver.com
    • orion.liveboxserver.com
    • lyra.liveboxserver.com

    As of today, our ‘new’ nameservers are as follows:

    • ns0.liveboxserver.uk
    • ns1.liveboxserver.uk

    Why is this happening?

    The legacy nameservers are running on older hardware which we cannot upgrade nor apply essential updates to going forward. Therefore, we have decided to evacuate and replace these with new nameservers on our platform.

    What do I need to do?

    If your domain name is registered and active with zFast and you currently use our legacy nameservers, then we will update your nameservers for you over the week leading up to the 15th March 2020. Service will continue as usual, and there will be no service interruption for you during the changeover.

    If your domain is registered elsewhere (with another hosting company or domain registrar); or if you are using custom nameservers based on our IP addresses; you will need to update your nameservers before 15th March 2020 (see below for more details) otherwise your DNS may no longer resolve and your website and email may stop working. We will attempt to limit downtime for those using our *.liveboxserver.com legacy records by re-pointing the legacy records to the new IP addresses, but we do urge customers to update to ensure there is no interruption to their services.

    If you are not sure where your domain is registered; please raise a support ticket with us and we will be happy to double-check for you and provide any assistance or guidance required to ensure your service continues uninterrupted. 

    Updating Custom/Own Nameservers

    If you are using custom nameservers based on your domain name and wish to retain these – you can update your existing custom NS records to point to the new IP addresses of our central nameservers. Please remember to update both the A records and GLUE records on your domain at the registrar.  

    • ns1.yourdomain.tld => 149.255.60.2
    • ns2.yourdomain.tld => 149.255.60.10

    If you have any questions, then please do not hesitate to contact our support team who will be happy to assist you further. 

  • Date - 15/02/2020 00:00 - 15/03/2020 00:00
  • Last Updated - 15/02/2020 20:29