Network Status

News & Information

Server Maintenance: Streaming03 (Resolved)
  • Priority - High
  • Affecting Server - Streaming03
  • We will be performing essential maintenance and security patches to this service on 8th November 2018 from 21:30 GMT onwards.

    We expect minimal disruption, however services will be restarted during this time. Updates will be posted here as we have them.

    If you have any queries, please raise a support ticket from your account at https://www.zfast.co.uk/support 

    Update 08/11/2018 @ 22:43 - The maintenance has now been completed on this server.

     

  • Date - 08/11/2018 21:30 - 08/11/2018 22:43
  • Last Updated - 08/11/2018 22:43
Server Maintenance: Streaming02 (Resolved)
  • Priority - High
  • Affecting Server - Streaming02
  • We will be performing essential maintenance and security patches to this service on 8th November 2018 from 21:30 GMT onwards.

    We expect minimal disruption, however services will be restarted during this time. Updates will be posted here as we have them.

    If you have any queries, please raise a support ticket from your account at https://www.zfast.co.uk/support 

    Update 08/11/2018 @ 22:24 - The maintenance has now been completed on this server.

  • Date - 08/11/2018 21:30 - 08/11/2018 22:24
  • Last Updated - 08/11/2018 22:24
Server Maintenance: Streaming01 (Resolved)
  • Priority - High
  • Affecting Server - Streaming01
  • We will be performing essential maintenance and security patches to this service on 8th November 2018 from 21:30 GMT onwards.

    We expect minimal disruption, however services will be restarted during this time. Updates will be posted here as we have them.

    If you have any queries, please raise a support ticket from your account at https://www.zfast.co.uk/support

    Update 08/11/2018 @ 22:23 - The maintenance has now been completed on this server.

  • Date - 08/11/2018 21:30 - 08/11/2018 22:23
  • Last Updated - 08/11/2018 22:24
Important: Migration / Maintenance Window (Resolved)
  • Priority - High
  • Affecting Other - Web & Reseller Platform
  • Please Note: The migration has now completed. If you are experiencing any issues at all, please get in touch with our support team.


    As part of our ongoing commitment to ensure our customers receive the best possible service from zFast - we have recently invested in state-of-the-art cutting-edge hardware. Our new hardware has now been racked, fully tested and is now ready for customers in our new data centre facility based in Manchester, UK. We plan to move all customers to the new facility over a series of migration windows as shown below:  

    Server Name Migration Window Status
    Cloud01 Monday 17th September 2018 from 19:00 (GMT +1) to Tuesday 18th September 2018 at 06:00 (GMT +1). Completed
    Cloud02 Monday 17th September 2018 from 19:00 (GMT +1) to Tuesday 18th September 2018 at 06:00 (GMT +1). Completed
    Cloud03 Monday 17th September 2018 from 19:00 (GMT +1) to Tuesday 18th September 2018 at 06:00 (GMT +1). Completed
    Cloud04 Tuesday 18th September 2018 from 19:00 (GMT +1) to Wednesday 19th September 2018 at 06:00 (GMT +1). Completed
    Cloud05 Tuesday 18th September 2018 from 19:00 (GMT +1) to Wednesday 19th September 2018 at 06:00 (GMT +1). Completed
    Cloud06 Tuesday 18th September 2018 from 19:00 (GMT +1) to Wednesday 19th September 2018 at 06:00 (GMT +1). Completed

    To mitigate any potential impact the migration is being performed outside of UK business hours, however we expect minimal downtime during the process. Your account will be copied over exactly as it is - so please refrain from making any changes during the migration window (where possible). 

    If you are using our default nameservers, or custom nameservers based on our nameservers then we will update everything this side for you - so you do not need to worry. However if you are pointing to our servers with an A record (eg: via CloudFlare or an external DNS service) you will need to update your records to the new IP address once the migration window has ended to avoid any downtime.

    If you require any assistance or have any questions, please get in touch with our support team and we will be happy to help as always!

    Kind Regards,

    zFast Technologies Limited 

  • Date - 17/09/2018 19:00 - 24/09/2018 22:27
  • Last Updated - 19/09/2018 16:50
Network Switch (Resolved)
  • Priority - High
  • Affecting Other - VPS Hosting Customers
  • We have identified a problem with a network switch in one of our datacentre racks. We have a high confidence that the problem is due to a bug in its current firmware, and remediation requires the application of a later firmware and a subsequence full reload of the stack. Whilst there is no existing measurable impact to service, it is expected that there will be a measurable impact if the problem is left without remediation. 

    We are applying new firmware to the switch at 22:00 on 04/08/2018. IP (Internet) connectivity to a proportion of our hosted virtual machines may be impacted during this time. Any interruption to service should be no longer than 10 minutes; however service should be considered to be at risk until 05/08/2017 02:00.

    If you have any queries regarding this at all, please get in touch with our support team: https://www.zfast.co.uk/support

  • Date - 04/08/2018 22:00 - 05/08/2018 09:50
  • Last Updated - 04/08/2018 22:11
Email Issues (Resolved)
  • Priority - Medium
  • It appears some customers are seeing issues with mail services on cloud03.

    We expect this to be resolved within the next few hours.

  • Date - 06/05/2018 11:10 - 06/05/2018 15:57
  • Last Updated - 06/05/2018 11:11
VPS02 Networking Issues (Resolved)
  • Priority - Critical
  • Affecting Server - SolusVM
  • We are currently working on a host issue effecting customers on VPS02. We expect this to be resolved shortly. 

    If you have any further queries at all, please raise a support ticket at https://www.zfast.co.uk/support and our team will get back to you.

    UPDATE: We believe this may be resolved. We are continuing to monitor this issue closely with our networking engineers. 

  • Date - 03/05/2018 18:27 - 05/05/2018 09:59
  • Last Updated - 03/05/2018 18:37
VPS01 Networking Issue (Resolved)
  • Priority - Critical
  • Affecting Server - SolusVM
  • We are currently working on a host issue effecting customers on VPS01. We expect this to be resolved shortly. 

    If you have any further queries at all, please raise a support ticket at https://www.zfast.co.uk/support and our team will get back to you.

    UPDATE: We have migrated VPS01 to another host and believe this issue is now resolved. However if you are still seeing issues with your VPS service - please get in touch and a member of our support team will take a look into this on a case-by-case basis.

  • Date - 03/05/2018 00:19 - 03/05/2018 08:25
  • Last Updated - 03/05/2018 01:04
Routing Issue (Resolved)
  • Priority - Critical
  • Affecting System - ZFASTCLOUD
  • We are working on a routing issue effecting our cloud services at this current moment in time.

    We will post further updates here as we have more information.

    UPDATE: We have now fixed the networking issue with our border gateway and everything is now back online.

    If you are seeing any further issues, please get in touch with us at https://www.zfast.co.uk/support and a member of our team will look into your specific issue.


  • Date - 29/03/2018 13:51 - 29/03/2018 17:19
  • Last Updated - 29/03/2018 15:35
Networking Issue - zfastcloud04 (Resolved)
  • Priority - High
  • Affecting Server - Cloud04
  • We are currently working on an networking issue effecting customers hosted on zfastcloud04. 

    As we have more information on the issue we will post further updates on this page. 

    Thank you for your continued patience.

    Update: The networking issue should now be resolved, customers may be seeing slower speeds than usual until this fully mitigates. 

    We expect no further disruption, however if you do have any questions please contact us and we will be happy to assist further.

  • Date - 04/03/2018 13:27 - 04/03/2018 14:27
  • Last Updated - 04/03/2018 14:27
Cloud03 (Resolved)
  • Priority - Critical
  • We are currently working on an issue effecting customers hosted on zfastcloud03. 

    As we have more information on the issue we will post further updates on this page. 

    Thank you for your continued patience.

    Update 02:59am - The server hosting cpanel03 has blown a disk, and the raid is rebuilding. However we feel it's best we migrate everyone off, to avoid any dataloss. We will be migrating all accounts to other clouds, and resending information.

    Update 04:09am - We are migrating customers to other clouds, which is taking a considerable amount of time. We appreciate your patience in this matter. Once the accounts have been migrated, we will email you the new login information.

    Update 7:39am - We have restored around 50% of the websites on the server - we are continuing to migrate accounts as fast as possible. We appreciate your patience in this matter.  

    Update 10:00am - We have restored 80% of the websites on the server and are continuing to migrate accounts as fast as possible. Thank you for your continued patience. 

    Update 12.36pm - We have now restored 95% of the data. All customers who have been effected and migrated so far will have recieved an 'Account Information' email which contains your new server hostname and IP address. If you have not received this information, we are still working on restoring your account(s). If your domain is pointing to our nameservers or custom nameservers based on our IP addresses then no changes will need to be made and the DNS will update. If you are using custom namesevers based on the cloud03 IP address you will need to update your DNS to point to the new IP contained in the welcome email.

    Update 13.28pm - All customers have now been migrated to other clouds. If you are still seeing issues please raise a support ticket via your account and a member of our team will be happy to assist you further on an invididual basis. 


    Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a support ticket at https://www.zfast.co.uk/support and our team will be happy to assist you further.

  • Date - 18/01/2018 01:29 - 08/02/2018 22:06
  • Last Updated - 18/01/2018 13:33
Networking Issue (Resolved)
  • Priority - Critical
  • Affecting System - zFast Cloud
  • We are experiencing a networking issue with some of zFast's Cloud Servers currently.

    UPDATE @ 09.21: Due to databsae corruption on the networking side, we're restoring a backup - ETA: 30 minutes. 

    UPDATE: This has now been resovled and services are back to normal again now.

    If you have any further queries regarding this issue plesae contact us at https://www.zfast.co.uk/support

  • Date - 09/11/2017 07:12 - 09/11/2017 09:37
  • Last Updated - 09/11/2017 09:37
Scheduled Network Maintenance (Resolved)
  • Priority - Critical
  • Dear Customer,

    We have planned a scheduled maintenance window in order to upgrade our UPS infrastructure to provide better redundancy and ensure we are using the latest multipower modular UPS systems. 

    Due to the nature of the work and to ensure the health and safety of staff involved with this, there will be downtime during this window which is unfortunately unavoidable during this maintenance window. We will endeavour to minimise this as much as possible.

    Maintenance Window:

    Date: Sunday 22nd October 2017
    Time: 08:00 – 10:00

    UPDATE: Cloud03 is back online and the maintenance is now completed.


    Our engineers will be available before, during and after the scheduled works to provide assistance and answer any questions that you may have. Please feel free to contact us if you have any concerns.

    Kind Regards,

    zFast Technologies Limited

  • Date - 22/10/2017 08:00 - 22/10/2017 11:32
  • Last Updated - 22/10/2017 11:32
IP Changes - Cloud01/02 (Resolved)
  • Priority - High
  • Affecting Other - Cloud01/02
  • Planned Maintenance Date: 19th October 2017

    As part of our network upgrades which have been taken place over the past month, we will need to update our Cloud Server IPs.

    An email was sent to all customers on 18th October 2017 detailing the new IP address you will need to change your records to if you are not using our nameservers.

    If you are using our nameservers *.liveboxserver.com – no change to your DNS records is required.

    If you need any assistance, please contact us at https://www.zfast.co.uk/support 

    Kind Regards,
    zFast Technologies Limited

  • Date - 19/10/2017 09:00
  • Last Updated - 22/10/2017 08:20
Server Migrations - cPanel02 (Resolved)
  • Priority - Medium
  • As part of on-going improvment works we are going to be migrating all accounts on cPanel02 to a new server (Cloud02) on Friday 8th September 2017.

    UPDATE: Migrations have now been completed. Customers should refer to their emails for the new IP/Hostname.

    If you have any queries, please get in touch with our Customer Support team at https://www.zfast.co.uk/support and we will be happy to assist.

    Thank you for your patience.

    Kind Regards,
    zFast Technologies Limited

  • Date - 08/09/2017 00:00 - 09/09/2017 00:00
  • Last Updated - 08/09/2017 19:12
Server Migration - cPanel01 (Resolved)
  • Priority - Medium
  • As part of on-going improvment works we are going to be migrating all accounts on cPanel01 to a new server (Cloud01) on Thursday 7th September 2017.

    UPDATE: Migrations have now been completed. Customers should refer to their emails for the new IP/Hostname.

    If you have any queries, please get in touch with our Customer Support team at https://www.zfast.co.uk/support and we will be happy to assist.

    Thank you for your patience.

    Kind Regards,
    zFast Technologies Limited

  • Date - 07/09/2017 00:00 - 08/09/2017 00:00
  • Last Updated - 07/09/2017 16:53
SSL Issues (Resolved)
  • Priority - High
  • Affecting Other - Various
  • Our COMODO upstream provider is expereincing issues with their CRL and OCSP servers are the moment. 

    This may mean you see some errors when connecting over SSL (in some web browsers) if you have a COMODO SSL certificate installed on your websites. This issue is with an external provider, and zFast have no control over this. A suggested work-around in the meantime would be to try connecting over http:// instead of https:// - for some users this may be suitable.

    UPDATE:

    We are informed that 90% of the OCSP responders are now working correctly and will update you once the remaining 10% are back up and running.

    We believe this issue to be resolved, please do get in touch with support if you see any further issues at all. 

    Thank you for your patience. 

    Kind Regards,
    zFast Technologies Limited

  • Date - 15/08/2017 17:19
  • Last Updated - 16/08/2017 10:31
VPS01 Security Patches (Resolved)
  • Priority - High
  • Affecting Other - VPS01
  • We are currently applying security patches to VPS01, some VPS customers will be effected by a breif period of downtime.

    Please do not hesitate to contact support if you have any additional questions or concerns. You can do so by opening a ticket here: https://www.zfast.co.uk/support

    UPDATE: All updates have now completed. If you are seeing any issues please contact support. 

  • Date - 04/05/2017 14:58 - 04/05/2017 15:19
  • Last Updated - 04/05/2017 15:20
CentovaCast Update Window (Resolved)
  • Priority - High
  • Affecting Other - Aries, Navi
  • On Thursday 19th May 2016 at 22:00 BST we will be preforming some maintenance on the following Streaming servers:

    • Aries
    • Navi


    These upgrades include various bug fixes, security patching and general improvements to ensure the continued reliablity of our streaming service.

    We expect little downtime, however the server will be rebooted as part of the upgrade which may result in streaming customers needing to re-connect their encoders to the server.  

    We expect the updates will take 15-30 minutes to complete. 

    Please do not hesitate to contact support if you have any additional questions or concerns. You can do so by opening a ticket here: https://www.zfast.co.uk/support

    Update @ 22:52 - All updates have now completed. If you are seeing any issues please contact support. 

  • Date - 19/05/2016 22:00 - 20/05/2016 10:11
  • Last Updated - 19/05/2016 22:52